Contracted Support Service bargaining

HEU contracted support services members ratify four-year agreements

After eighteen months of member actions and tough bargaining, in November 2017 the CSSW sector finally came to a successful conclusion for 4,000 HEU members.

The new four-year deal covers HEU housekeepers and dietary workers who work for four multinational corporations across 40 acute care and long-term care facilities in four health authorities - Vancouver Coastal/Providence, Fraser, Provincial Health Services and Vancouver Island.

The eleven agreements established a new B.C.-wide industry standard across the sector, improving members' job security, rights and wages, and an agreement that ensures that when commercial contracts are re-tendered, members will keep their jobs, their collective agreement and their union.

Quick facts about contracted support services bargaining:

  • On May 24 and 25, 2016, bargaining officially got underway for the first of 13 collective agreements between HEU members and four multinational contractors who provide support service across three health authorities.
  • Collective agreements for more than 4,600 HEU members were renewed in 2013 and 2014
  • Members in this group provide support services in acute, long term care, assisted and independent living facilities in jobs including housekeeping, retail and patient food services, laundry and clerical.
  • Current collective agreement, comprehensive reports and other information: Aramark (VCHA), Aramark (FHA),  Acciona (VIHA), Compass (VIHA), Compass (PHSA), Marquise (FHA and VIHA) and Sodexo.


If you have any questions, please contact a member of your local bargaining team, or watch your bulletin board for future updates. or call 1-877-600-1180.

Speak to a bargaining leader: Please check in with a bargaining leader to learn what's happening at your site. See the list of bargaining leaders by work site here.

Check the Facebook page: Like the new Facebook page at to get bargaining updates for the support service sector.

Sign up for email bulletins: Get bulletins by email by signing up with your email address.