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The real heroes are those people who are seeing, understanding, caring, respecting and appreciating others
“Booking clerks are the crucial communication link between the health care team. The team I work with is awesome and exceptional. We’re meeting and communicating every day about...
Control and calmness can help resolve the situation
“We focus on verbal de-escalation with people. A lot of times, patients get offended when you start talking hospital jibber-jabber with them and they don’t understand it. It can...
We stay strong because we are united
"We face COVID every day, and we stay strong because we are united. At first, many of us were panicked, but now we know that we have to do our job to stop the spread of the virus...
Seeing the difference from when a patient first comes to us to when they get to go home is the most rewarding part of my job
“Physio is the reason patients go home after coming to us. Without the Rehab Assistants and physio, they would just be in a dumping ground and stay there forever. Seeing the...
We have a very important job to do right now
“We have a purpose. We have a very important job to do right now. Everyone working is really focused on protecting the seniors that we take care of. We take it really seriously...
There are hills and valleys with COVID-19
“There are hills and valleys with COVID-19. When it was introduced into the hospital, there were big hills, and when things calmed down, a valley. At first, the corporate team...
We’re doing the best we can with the resources we have
“We’re definitely very fortunate to have seen few cases of COVID-19 and no deaths in Fort St. John. Our numbers here in the North are not climbing. It gives me hope. As a Pharmacy...
We all work together and look after each other
"We back up the doctors and nurses. We make sure they can do their job right by getting the facts accurate in our paperwork. We all work together and look after each other. I’ve...
We held their hands and stroked their hair, washed their face, and made sure they were comfortable
"When the outbreak first happened, there wasn’t enough communication coming our way, so I created a group chat with all of the workers at our site. It allowed us to communicate, to...
As long as we’re all on the same page, then it feels like it works like a well-oiled machine
“My team is so invaluable. I feel like it is a pretty tight-knit team. As long as we’re all on the same page, then it feels like it works like a well-oiled machine. I’ve been an...