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“We focus on verbal de-escalation with people. A lot of times, patients get offended when you start talking hospital jibber-jabber with them and they don’t understand it. It can make them more upset. When I’m interacting with people, I try to keep it very …

"We face COVID every day, and we stay strong because we are united. At first, many of us were panicked, but now we know that we have to do our job to stop the spread of the virus. Because if we don’t, who will? This is the time we are needed the most. I’m …

“Physio is the reason patients go home after coming to us. Without the Rehab Assistants and physio, they would just be in a dumping ground and stay there forever.   Seeing the difference from when a patient first comes to us to when they get to go home is …

“We have a purpose. We have a very important job to do right now. Everyone working is really focused on protecting the seniors that we take care of. We take it really seriously, and everybody is on top of their game.   We have such close relationships …

“There are hills and valleys with COVID-19. When it was introduced into the hospital, there were big hills, and when things calmed down, a valley. At first, the corporate team decided to make some fundamental workflow changes, and my work with access …

“We’re definitely very fortunate to have seen few cases of COVID-19 and no deaths in Fort St. John. Our numbers here in the North are not climbing. It gives me hope.   As a Pharmacy Technician, I work in a series of rotations. I have similar tasks every …

"We back up the doctors and nurses. We make sure they can do their job right by getting the facts accurate in our paperwork. We all work together and look after each other. I’ve worked in Patient Registration for 14 years. When the patient comes to our …

"When the outbreak first happened, there wasn’t enough communication coming our way, so I created a group chat with all of the workers at our site.   It allowed us to communicate, to rally everyone together, and to stay motivated to pull through this. We …

“My team is so invaluable. I feel like it is a pretty tight-knit team. As long as we’re all on the same page, then it feels like it works like a well-oiled machine.   I’ve been an LPN and HEU member for approximately four years in September, and I’m the …

“I work as a Hostess at a hospital. It’s a dietary aide job. Normally, I would talk to patients, figure out what they want to eat, and help set their menus. When COVID-19 started, a lot of changes happened fast, so I had to adapt quickly. It was scary at …